Terms

Use of this website constitutes agreement to the following Terms and Conditions and Policies:


1. I am at least 18 years of age or a legal adult in my place of residence.
2. I agree to use the product(s) I purchase from EZGrinders.com in strict accordance with manufacturer instructions.
3. I understand that products sold on EZGrinders.com are not approved medical devices and are not intended to diagnose, treat, or cure disease or illness. I agree to speak to a healthcare professional before placing an order if I am pregnant or nursing, have a health condition, or have questions regarding the general health effects of any item I purchase from EZGrinders.com.
4. I understand that EZGrinders.com makes no representations of any kind, express or implied, about the suitability of any product sold on our site for merchantability or any particular purpose.
5. I agree that I am responsible for compliance with my local laws and hereby declare that all items purchased will be used for lawful purposes.
6. I agree that EZGrinders.com shall not be liable in contract, in tort (including negligence), or otherwise for damage or loss of other property, loss of use of property or equipment, claims of customers of buyer, or for any special indirect, incidental, or consequential damages whatsoever. Under no circumstances shall EZGrinders.com's liability exceed the purchase price of the goods in respect of which damages are claimed.
7. I confirm that I have read and understand all EZGrinders.com policies, terms, and procedures listed therein, including but not limited to those related to billing, shipping, conditions of sale, and returns.
8. I understand that EZGrinders.com can decline my order for any reason at its sole discretion.

Billing Policies

All charges to your credit or debit card are in US dollars.

Charges on your credit card will be billed discreetly as "EZVP" followed by our customer service phone number. Please make note of this as to avoid any confusion regarding charges reflected on your debit or credit card statement.
 
If you have any questions regarding charges from our company please contact us at (415) 800-3472 before contacting your bank and we will be sure to explain and or resolve any issues or misunderstandings to the best of our ability.
 
All packages are fully insured and traceable and are required to be signed for upon delivery unless waived. If you submit a chargeback with your credit card company for an order that you placed and received, we will dispute the charge and forward proof of delivery (in addition to a copy of our shipping and returns policies) to your card issuer.


 
You CAN Return:
 
Arrived Dead or Damaged
Since all units are inspected prior to shipment most arrive in perfect working order. However if your product ARRIVED IN NON-WORKING CONDITION or was damaged during delivery you MUST contact us by telephone during normal business hours within 72 hours to obtain a Return Authorization Number.
 
Any item returned without prior authorization by phone will be rejected and will not be eligible for a refund under any circumstances. Please have the serial number or warranty registration number (if any) available when requesting a return.
 
Once returned your item(s) will be inspected. Once approved you will be given the option to receive a full refund or immediate replacement at your discretion. You will not be refunded until we have received and inspected any item you return and verified that it is defective. All returns must be in new, unused condition.
 
Undelivered/Refused Orders
If for any reason you are unable to retrieve your package from our shipper when delivery is attempted and it is returned to us, we are happy to send you a refund less shipping charges (if any) or you may opt to have us re-deliver. If you choose to have your order re-delivered, you may be responsible for any additional shipping charges.
 
Just Not Satisfied
EZGrinders.com is committed to 100% customer satisfaction! If you are unsatisfied with your product for any reason, you must contact us within 24 hours of delivery. If the item is unused and in new condition a full refund or store credit will be issued once returned to our warehouse. Customer is responsible for any return shipping unless item ordered was not item received. Please note that used items cannot be handled or repaired and if possible must be returned to the manufacturer directly.
 

You CANNOT Return:
 
Any item once used or after 72 hours of delivery
You can only return a product to EZGrinders.com in new, unused condition and original packaging by contacting us within 72 hours (3 days) of delivery, excluding weekends and holidays. Manufacturer warranties are included on most items we sell. If your product has broken within the warranty period it must be returned directly to the manufacturer for repair or replacement and cannot be returned to us for a refund or exchange. Whenever possible, EZGrinders.com will assist in obtaining warranty service for the product(s) you buy at our website.
 
Incorrect shipping addresses
Packages with incorrect shipping addresses can sometimes be located and rerouted but in the unlikely event your package is lost because you provided the wrong shipping address to us you will not be eligible for a refund.
 
International orders
There are no returns on international orders (outside USA). Manufacturer warranties are included on almost item we sell. If your vaporizer arrived defective or has broken within the warranty period and you are outside the US it must be returned directly to the manufacturer for repair or replacement if possible and cannot be returned to us for a refund or exchange.
 
Glass
All glass products, parts, accessories, and components are non-returnable. If your glassware arrived broken you must notify us by phone during normal business hours within 24 hours of delivery to be eligible for refund.
No fine print! Questions about these Terms?